We look forward to helping you with your order at The Fun Cup Factory! We would love to talk with you. Unfortunately, making cups is a very loud process. Therefore we return phone calls daily around noon and the end of the business day. Feel free to call us and leave us a message at 501-614-9600. A quick solution is to email us at orders@funcupfactory. We are on computer all day and will get right back with you! We can't wait to make your next Cup or Koozie perfect for your special event!